Shipping policy

SHIPPING POLICY

Standard Orders 

  1. Dispatch Timeline: Orders (other than pre-orders) are dispatched within 24-48 working hours of order confirmation and successful payment verification. Pre-orders are dispatched within 7 days.

  2. Delivery Timeline: Products are typically delivered within 5-7 working days from the date of dispatch. This timeline may vary based on the delivery location.

  3. Shipping Charges: All standard prepaid orders within India qualify for free shipping. 

  4. Surface Transport: As fragrances are alcohol-based and classified as restricted goods for air cargo, all shipments move by surface transport. Deliveries to remote, hill, or island pin codes may therefore take longer than the standard estimate.

  5. Tracking Information: Customers will receive a dispatch notification along with a tracking number once the order is shipped.

  6. Possible Delays: Delivery times may be affected by public holidays, natural disasters, or other unavoidable circumstances.

  7. Order Status and Support: For queries regarding delivery dates or tracking, customers may check their email or write to wtf@cunin.in

Important Information

  1. Delivery Estimate: Delivery times are estimates and are calculated from the date of dispatch, not the date of order.

  2. Uncontrollable Delays: We are not responsible for delays arising from exceptional or unforeseen circumstances.

  3. Order Redirection: Once an order has been dispatched, we are unable to change the delivery address.

  4. Change in Contact Details: Once an order has been dispatched, we are unable to change the registered phone number or contact details.

  5. Address Accuracy: Customers are responsible for providing a complete and accurate delivery address. Orders returned to us due to an incorrect address, refusal of delivery, or repeated unavailability of the recipient may be re-shipped only upon confirmation of a revised address, and re-shipping charges may apply.

  6. Marked Delivered but Not Received: If a shipment is marked delivered by the courier but not received, please write to us within 24 hours with your order number. We will raise the matter with the courier partner and resolve it based on the outcome of their investigation.

  7. International Orders: We currently ship only within India. For any international deliveries, please reach out to us at wtf@cunin.in.